Kids 'R' Kids Learning Academy of West Frisco

Reviews

• ★ ☆ ☆ ☆ ☆
  Horrible experience there, bad experience with a teacher that was caught on camera several times. Also, I would notice my son was not eating AT ALL during lunch, he only ate the snacks given ( cookies) and they would not report this to me but I was watching on camera hoping they would talk to me about any concerns they maybhave about my child not eating during lunch. One day we had a horrible moring where my son would not stay and teacher did not bother to help with the transition, instead she gets up and leaves the room and tells another teacher to just take her place. Again no real help and my son is so scared to stay there. So I have to call an emergency babysitter to help take care of him that day and he happily stays with her, no problem. So 10 days later and no one noticed my son was not even attending anymore but I still paid my dues and still paid a babysitter on the side to watch him! I was paying double the money! I had to pay them and a babysitter to watch him because he was just so scared to go back!! This was the odd part, preschools/ schools always call to check on a child and make sure he is ok BECAUAE THEY CARE... I heard nothing from this place. I finally called to speak to assistant director and after a few calls I was finally able to get her to call me and all I got was a sorry and she offered that my son try daycare two days out of the week instead of attending a full week, I was told by that assistant director that she would take care of the arrangements and billing was seized for full amount for the first week buuut then they charged my card a full week by accident ( 2 weeks after changes were made) and I called and I was told by assistant director that she would fix it and she was sorry for mistake. Then after it was just not at all working with my son refusing to want to be near those teachers, we officially started process to disenroll our child. He stopped going for weeks but we STILL paid our dues until the last day. BUT when my child was no longer enrolled I was charged again a full week! So I never got my money refunded for both "accidental" charges! I called soo soo many times to both locations only to get the run around. I was not looking to get free things just what is owed, you can't charge someone's card if you do not have consent. Feel like I was robbed, twice and I was nice enough to not file a police report right away hoping they would do what is right and months later... nothing! I had heard bad things about this place but I wanted to give them a chance. I should of listened to those reviews about the not so caring teachers and staff. Stay away from this place. They will take your money and look the other way and somehow still sleep at night.
  By Cali Rodriguez, December 29, 2017
• ★ ☆ ☆ ☆ ☆
  I wouldn't recommend this daycare to anyone. I read a review before about the teachers being mean to the kids but I ignored it and enrolled both of my kids here. But it is true! When you point out something that wasn't done correctly, it's over for your baby. The teachers take it out on your infant if you dare bring any concern to the director's attention. Beware of Sheila in class 100. She can be very nice and also very mean to you and your child. Also in class 250, not enough supervision of the kids. I watched my child struggle with another kid over a toy for 5 mins and the teacher was so busy with other things. They have too many kids and not enough teachers. Many incidents of biting, finger being trapped in the door and it all just translates that the teachers are either overwhelmed or not paying attention. For the high cost you'd at least hope that one week wouldn't go by where your child hasn't been bitten
  By Petra Zamora, November 30, 2017

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